Getting Help in RockWorks

The following documentation and help resources are available for the RockWorks program:

Embedded help windows - right in the program options windows. Turn the Help pane on/off using the Instructions checkbox. By default the content is loaded from the web, however you can download the help and install it locally if you have problematic connectivity.
Web-based help system with Contents, Index, and Search, accessible using the button on the main program window. The Help messages are loaded into your default browser.
Web-based tutorial, included in the main Help system. You can access this via the | Tutorials menu option, or via | Contents and look for the Tutorial heading.
Web Support Page: Visit the RockWorks web page for a variety of support options, including documentation, case studies, FAQ, policies, and more. This web page is also accessible right from within RockWorks: choose | Support | Support Page.
Web Support Forum: Join our user forum - you can post questions, read existing postings, search on keywords, and more. This web page is also accessible right from within RockWorks: choose | Support | User Group Forum.
Contact RockWare:
- Via the web.
- Via email.
- By phone: + 303-278-3534, listen to the switchboard menu for support.
- ! Phone support is avaiable for users with current maintenance only. Read our support policy on our website.
  
  Technical staff hours is typically 9 - 4 mountain time. When you contact us, please be sure to include the revision number of the program (visible at the bottom-right corner of the main program window, and in Help | About), your license registration number, the version of Windows you are using, what you are trying to do in the program, and whether you are seeing an error.
  
  Critical errors generate a "bug report" that can be automatically sent to the RockWare support staff. This report keeps us from asking a bunch of obnoxious questions about your machine configuration and exactly where the bug occurred.
  
  Here is a full description of the error windows:
  
  We generally recommend you click the "Report Error / Restart" button, then click the Send Bug Report button to email the report to support@rockware.com. Please add a detailed description of your workflow and data type(s) before sending!

Troubleshooting

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