Getting Help in RockWorks

The following documentation and help resources are available for the RockWorks program:

Embedded help windows - right in the program options windows:

Web-based help system with Contents, Index, and Search, accessible using the button on the main program window.

Throughout the RockWorks documentation look for the symbol to know where to look for more information in the Searchable Help system.

Web-based tutorial, included in the main Help system. You can access this via the | Tutorials menu option, or via | Contents and look for the Tutorial heading.

Web Support Page: Visit http://www.rockware.com/product/supportLobby.php?id=165 for a variety of support options, including videos, write-ups, case studies, email support, etc. This web page is also accessible right from within RockWorks: choose | Support | RockWorks Support Page.
Web Support Forum: Join our user forum at www.rockware.com/forum/index.php - you can post questions, read existing postings, search on keywords, and more.
Contact RockWare: If you own a registered * RockWorks license, you are eligible for 1/2 hour of free telephone support and unlimited free email support (both subject to change). Technical questions can be emailed to: tech@rockware.com. The support telephone number is 303-278-3534, and listen to the switchboard menu for support. Technical staff hours is typically 9 - 4 mountain time. Our mailing address is: 2221 East St, Suite 101, Golden, Colorado 80401 USA. When you contact us, please be sure to include the revision number of the program (visible at the bottom-right corner of the main program window, and in Help | About), your license registration number, the version of Windows you are using, what you are trying to do in the program, and whether you are seeing an error.

Critical errors generate a "bug report" that can be automatically sent to the RockWare support staff. This report keeps us from asking a bunch of obnoxious questions about your machine configuration and exactly where the bug occurred. You can email the bug report to tech@rockware.com.

* To register your license and request an unlocking code, please visit www.rockware.com/support/register.php.

See also: Troubleshooting

RockWare home page